Integrating ServiceNow with ShadowMap for Ticketing

The simplest way to integrate ShadowMap with ServiceNow is through Email Intake, a feature in ServiceNow that automatically converts incoming emails into incidents or tickets.

To enable this integration:

• Provide ShadowMap with a designated ServiceNow email address for ticket creation.
• ShadowMap will send alerts to this email, which ServiceNow will process as new incidents.

For more details on configuring Email Intake, refer to:

• Email Intake in ServiceNow
• Incident Creation via Email (Inbound Action)

For a more robust integration, ShadowMap supports direct API-based ticket creation and updates in ServiceNow. This allows for greater automation and control over incident management.

To enable API integration, you will need to provide:

• ServiceNow Instance URL – Ensure our IP addresses are whitelisted for API access.
• ServiceNow API Key – With permissions to create, assign, and update tickets.

Types of Alerts to be Sent to ServiceNow

You can customize which types of alerts from ShadowMap should be sent to ServiceNow, such as:

• New Vulnerabilities
• Phishing Pages
• Data Leaks
• Credential Leaks

Our managed services team will configure the platform based on your preferences, ensuring that only relevant alerts are sent to ServiceNow.