Ticketing & Workflow (2)

This section includes detailed guides for integrating ShadowMap with your ITSM and workflow tools such as Jira, ServiceNow, and Slack. Learn how to automatically generate tickets from ShadowMap alerts, assign them to the right teams, and track resolution status within your existing processes. These integrations help streamline incident response, improve SLAs, and reduce alert fatigue across Security and IT teams.